Oleh Talaver

Tell me what is going wrong

Three sentences are usually enough: what happens today, who does it, and what it costs you when it goes wrong. I read everything myself and answer whether I can help — including when the answer is that you do not need software for this.

OPEN A PREPARED EMAIL

It opens your own mail program with the questions above already in the body. Delete whatever does not apply.

What to put in the message

  • The thing that is going wrong, in the words you would use with a colleague.
  • Who does it by hand now, and how often.
  • What it costs when it goes wrong — hours, money or trust, whichever is the true one.
  • Anything you have already tried, so neither of us spends a week on it twice.
  • When you need it, and the shape of the budget. A range is fine. So is “no idea yet”.

What happens next

  1. I read it and reply, usually within a working day.
  2. If it sounds like something I can do, we take a call. It costs nothing and often ends with me naming the smallest version worth building.
  3. If it is not for me, I say so, and tell you what I would do in your place.